"Keith was engaged to drive forward our 3 year customer experience and call centre strategy, and to make it fit for purpose within this fast growing division.
Using a well defined methodology he achieved excellent results in accelerated timescales, and was able to navigate our organisation adeptly and manage stakeholders to achieve the desired outcomes.
I would strongly recommend Keith to any company wishing to do the same"
“Keith has been instrumental in supporting our CX strategy and change initiative. His extensive experience in the industry and awareness of future trends has helped shape our CX department for success.
Keith has also coached and mentored me along the way, which has been valuable for my growth and career development.”
“We used the services of Keith Gait in Q4 of 2021. The objective was for Keith to support us on calibration of a proposed organisational structure and changes to operating practices internally.
Keith embarked upon the activity with vigour, flexibility and agility. His approach with all tiers of our business allowed responsive transparency of needs and opportunities that aligned to our overall goals and objectives.
Keith’s ability to engage at all levels effectively ensured we received a comprehensive report of all investigations, findings, recommendations and overall; we’d have no hesitation in recommending any business using and benefiting from his decades of experience in driving business improvements via people, processes, and technology.”
“Keith carried out a detailed assessment of our Customer Services department with a view to driving improvements. Keith's ability to analyse & interpret the business has proved to be invaluable in driving the department forward.
We have now implemented a detailed plan of action to improve our Customer Services department.”
“Keith came to work for us as we were going through the selection process for an outsourced call-centre. He brought a detailed knowledge of the market-place and the key players and quickly re-organised our previous shortlist to remove some candidates who weren't able to deliver and to add some additional ones who would.
This market knowledge and insight was invaluable to us and without it we would have missed out on the company who ended up being the preferred supplier.
Keith also revamped our selection process and criteria ensuring that we focused our energy and our efforts on the things that were really important to us; his experience and ability meant we gained the confidence of the key stakeholders across the business who bought into the process and the ultimate selection.
Keith not only brings knowledge and expertise, he brings an enthusiasm for his craft and an integrity within his business dealings which is an asset to any organisation - I look forward to working with him again
Keith has boundless knowledge and enthusiasm for his job, he fits seamlessly into a team - building great relationships and trust which allow him to influence to get the right result. I thoroughly enjoyed working with Keith and have no hesitation in recommending him”
“His extensive customer service and change management expertise gave us the confidence to introduce Keith into a senior leadership role at the heart of our operations during a pivotal period of our transformation programme.
He immediately enhanced our operational leadership capacity and capability, and his adaptability and flexibility were fundamental to our success during this time.”