Definitely CX

“How to design a stress tested CX strategy that your board will love and deliver extraordinary customer value, and keeps you in a job!”

 “Every so often a business book comes along that is an impeccable practical reference, a seasoned how to guide and a book filled with compelling industry smarts and wisdom. Keith Gait's new book, Definitely CX ticks all of those boxes”

Definitely CX is the definitive reference and how-to guide for customer experience (CX) strategy, tactics and best practice written as a rapid reference for experienced CXers, and a comprehensive guide to customer experience for design and strategy for CX.

Get your copy here   https://amzn.eu/d/bJLCPbs